id88 Frequently Asked Questions

id88 accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, UMID, LTO driver's license, Philippine passport, or Postal ID. Upload a clear photo or scan showing your full name, date of birth, and ID number. Your name and birthday must exactly match what you provided during registration. KYC is typically reviewed within one business day.

On the id88 login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You will receive a reset link or one-time code within a few minutes. Follow the instructions to set a new password. If you no longer have access to the mobile number or email on file, contact id88 support via live chat to complete identity-based account recovery.

No. id88 enforces a strict one-account-per-person policy in line with PAGCOR regulations. Registering multiple accounts — whether under your own name or a different identity — is a violation of the id88 Terms and Conditions. If duplicate accounts are detected, they will be suspended and any balances forfeited. If you think you accidentally created a duplicate, contact support immediately.

To permanently close your id88 account, contact our 24/7 live chat support after logging in and request account closure. You can also email support@id88.asia with the subject line "Account Closure Request." Any verified real-money balance will be processed for withdrawal to your registered payment method before the account is closed. Note that account closure is different from self-exclusion — see the Responsible Gaming section for gaming break options.

id88 offers a wide selection of slot titles from leading providers including JILI Games, which is extremely popular with Filipino players for its fast gameplay, local themes, and high hit frequency. The id88 slot library includes classic 3-reel games, feature-rich video slots, jackpot titles, and fishing arcade games like Star Fishing. New titles are added regularly. Browse the full collection in the Slot section after logging in to your id88 account.

Yes — id88 is fully optimized for mobile play. The platform runs smoothly on Android and iOS browsers without requiring a separate app download. All game categories including slots, live casino, bingo, and sports betting are accessible from your mobile browser. For the best experience, use a stable WiFi or 4G/5G connection. Filipino players in Metro Manila, Cebu, and Davao commonly play id88 on their phones during commutes.

All non-live games at id88 use certified Random Number Generators (RNG) that are tested by internationally accredited independent laboratories to ensure outcomes are truly random and unpredictable. Live dealer games use physical game equipment and human dealers under quality-controlled studio conditions. Return-to-player (RTP) percentages are disclosed within each game's information panel. id88 does not manipulate game outcomes — doing so would violate our PAGCOR license.

Yes. id88 features a full live casino section with real human dealers streaming in real time. Game options include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game show titles. Live casino is popular with Filipino players who want the atmosphere of a land-based casino from their home in Quezon City, Makati, or anywhere in the Philippines. Live casino games require a stable internet connection for smooth streaming.

Yes. id88's sportsbook covers a wide range of sports popular in the Philippines including the PBA (Philippine Basketball Association), NBA, UFC, boxing, and international football. You can place pre-match bets and, on selected events, live in-play wagers as the action unfolds. Philippine Peso (PHP) is used for all betting transactions. Bet lines and odds are updated in real time during live sporting events.

Yes. id88 is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for authorizing all legal gambling operations in the Philippines. Operating under a PAGCOR license means id88 is subject to ongoing regulatory oversight, responsible gaming requirements, and player protection standards set by the Philippine government. Playing at a PAGCOR-regulated site like id88 is legal for eligible Filipino adults.

The minimum age to register and play at id88 is 21 years old, as required by PAGCOR regulations governing online gambling in the Philippines. Age is verified during the KYC process through a valid government-issued ID. Any account found to belong to a person under 21 will be immediately closed, winnings forfeited, and the matter reported to PAGCOR. id88 has zero tolerance for underage gambling.

Self-exclusion at id88 is available directly from your Account Settings under the Responsible Gaming section — no support ticket required. Choose your preferred exclusion period (minimum six months, up to permanent). Once activated, real-money deposits and wagering are immediately suspended, and id88 takes steps to prevent you from re-registering during the exclusion period. Your remaining real-money balance will be withdrawn to your registered payment method. Self-exclusion cannot be reversed before the chosen period ends.

Yes. id88 provides deposit limits, loss limits, and session time limits — all configurable from your Account Settings without contacting support. Set daily, weekly, or monthly caps that the platform enforces automatically. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period so you cannot override a limit impulsively during a session. These tools are free and available to every id88 player at any time.

id88 provides 24/7 customer support via live chat, accessible from inside the platform after logging in to your account. For non-urgent queries, you can also email the support team at support@id88.asia — responses are typically sent within one Philippine business day. id88's support team includes Filipino agents who can assist in English with natural local context. There is no phone support line at this time.